Refund & Return Policy

Once an order is confirmed and dispatched, it cannot be cancelled. Please review your order carefully before confirming payment.

Returns are accepted only if:
- The product received is damaged during transit.
- The wrong product was delivered.
- The product has a manufacturing defect (Dead-on-Arrival).

Customers must report the issue within 48 hours of delivery and provide clear photos or an unboxing video as proof.

After verification and approval, refunds will be processed within 7–10 business days to the original payment method. Bank settlement timelines may add a few additional working days.

Eligible damaged, defective, or incorrect products will be replaced at no additional cost, subject to stock availability. If a replacement is not available, a full refund will be issued.

Refunds or returns will not be accepted for:
- Change of mind after purchase.
- Minor variations in colour temperature or housing finish — these are within manufacturing tolerance.
- Damage caused by voltage fluctuations, incorrect wiring, water ingress on indoor-only fixtures, or improper installation by the customer.
- Customised or bulk-project orders once dispatched.

Customers are requested to inspect the product upon delivery. Any damage, missing parts, or defects must be reported immediately to the delivery team and to our support, along with photos and videos.

For any refund, return, or replacement request, contact our support team with your order ID and supporting images or videos via the details on our Contact page.

Our team will review your request and respond within 2 business days.